The map below depicts the most recent cities in the United States where Verizon Wireless users have reported problems and outages. If you are experiencing problems with Verizon Wireless, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Wireless is a telecommunications company which offers mobile telephony products and wireless services. It is a wholly owned subsidiary of Verizon Communications. It is the second largest wireless telecommunications provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location
Reports
Chicago, IL
218
Los Angeles, CA
141
Brooklyn, NY
136
New York City, NY
132
Washington, D.C., DC
128
Minneapolis, MN
101
Philadelphia, PA
95
Indianapolis, IN
87
Pittsburgh, PA
83
Dallas, TX
81
Atlanta, GA
79
Phoenix, AZ
78
Augusta, GA
73
Seattle, WA
61
Charlotte, NC
56
Kansas City, MO
53
Aiken, SC
51
Houston, TX
49
Denver, CO
46
St. Louis, MO
45
Queens, NY
42
Staten Island, NY
39
Buffalo, NY
38
Little Rock, AR
38
Richmond, VA
34
Miami, FL
33
Evans, GA
32
Detroit, MI
30
Baltimore, MD
29
Newport, RI
29
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Wireless Issues Reports
Latest outage, problems and issue reports in social media:
Sara Perle(@saperle) reported
@MakingPennies this was verizon fwiw and also why I was asking HOW do I do it, vs. do it for me right now. If they'd called my bluff I may have backed down but... honestly since i knew Optimium (whom I LOATH) had a better offer I was willing to switch for a few months to get intro pricing again
Cheryl Sheer(@cherylsheer) reported
@VerizonSupport help - after 2 swapped out Fios One boxes and the same error and no TV since Friday I need a tech to come out.3+ hours on the phone w techs. Need help.
Cronica Lewinsky(@LewinskyCronica) reported
@Verizon is really out here getting every cent they can out of a customer. I added a new line with a new # and the # is registered with the old customers iphone so it's unusable. @Verizon is trying to charge me $20 for a number change.
Dave Krzeczowski(@davekrez) reported
@VerizonSupport Nope u can call me this process is terrible
Dave Krzeczowski(@davekrez) reported
Haven been trying to move my family plan account from AT&T to Verizon..nothing but problems getting our kids in different cities connected. What a nightmare
Dave Hanson(@ComicDaveHanson) reported
@Seahawks Verizon’s cell service
1Rebel(@ikkinbob) reported
@TMobile it just amazes me that a company would screw with a 15 plus year customer. I can’t wait to go to Verizon!!! When you are told you get phones on T-Mobile and they mess it up and say we can’t do that now!!!!
@RJHINDM Depends where you’re at. I have Verizon & have perfect reception inside our school. Ppl with USCell cant get a text out. Omaha coverage used to be horrible. Verizon has no prob there. Prob areas w/ USCell were solved by switching. Not sure how things have changed over last 10 yrs
Daniela(@danielaaaax_) reported
There is literally no reason for me to have a phone since @Verizon sucks and I NEVER have service in my own house not to mention IMPORTANT calls get dropped constantly
Tiffany LaRose(@TiffLLaRose) reported
@VerizonSupport this has to be a joke. An absolute JOKE!!! I’ve now spent 5 hours trying to get someone to help. Just what I get someone they transfer me. Rinse and repeat. #cancelmyservice
Dwayne Robinson(@DRobOnDeck) reported
@jimcramer I want to ask about Verizon. It had a nice yield and is currently at a 4 year support base in the mid 40s. Is this a good buy?
Verizon Support(@VerizonSupport) reported
@dangitmegan We definitely want to provide services that you can count on and that is a long time to be experiencing issues. We are ready and eager to assist. There are no alerts for your area. Do you know if other Verizon users on your account or in your area have similar issues? -Lorenzo
Harry Reed(@harryreed5) reported
@uncoolmom_ Is the service cheaper than Verizon?
Megan D(@dangitmegan) reported
@VerizonSupport what's going on in 30143? We have had no cell service all day.
Osk(@Osk84397552) reported
@VerizonSupport how do I cancel 5G home internet service?
If you only have issues with one specific Wi-Fi network, then the issue is with that Wi-Fi access point, not your device. When all else fails, try unplugging the router and modem for about 60 seconds, to reset them, then plug them back in. This will reset them with the ISP and may fix the problem.
Click or tap the Personal or Business tab then from the 'Search address or location' field, enter a valid address, city and state or zip code (e.g., 1060 W. Addison St., Chicago, IL) then click or tap the. Magnifying glass icon. .
If you have TV service with Verizon, be sure the coax is screwed in. Make sure that any devices connected to the router (like TVs, computers, gaming systems, etc.) are plugged into the yellow LAN ports. Check that the router's WAN light is on.
Suddenly losing cell service in places where you used to have a reliable connection can be the result of a network outage or new construction blocking your cell tower. Congestion and a connection stuck to a distant cell tower can also cause random service issues.
Rebooting (turning off and then back on) your router solves most Wi-Fi issues. Upon rebooting newer model routers generally select the least crowded frequencies. If you have a dual-band router like the Fios Quantum Gateway, try enabling both 2.4GHz and 5GHz.
You can call 800-837-4966 at any time or download the My Fios app to call a Tech Support Pro agent directly. As a Tech Support Pro customer you are entitled to unlimited support each month.
Customers can contact Verizon at 1-800-VERIZON (1-800-837-4966) or online at www.verizon.com/outage to report any service-related issue, receive alert and find helpful service- related FAQs.
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Sara Perle (@saperle) reported 
