International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (2024)

by Tim Hardwick

There appears to be an ongoing outage with international roaming across multiple cellular networks, with Verizon, AT&T, and T-Mobile customers abroad complaining about the issue on social networks and cellular community forums.

International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (1)
Customers traveling internationally have been without service since late Wednesday for hours at a time, with many losing cellular, text, and data. That has left many users unable to call their cellular provider hotline or access online chat help without a Wi-Fi network.

Based on feedback from customers that have managed to contact support, the providers are aware of the issue with international roaming and are actively working on resolving it, although there have been reports that this could take several hours. We'll update this article as soon as we learn more.

Does anyone else have @Verizon and overseas?? Everyone I’m with phone just fully stopped working… anyone else??— Patrick Schwarzenegger (@PSchwarzenegger) June 27, 2024

Update 1: There are reports that AT&T and T-Mobile customers abroad are also being affected by the outage, suggesting it could be the result of a wider network problem. We have updated the story headline to reflect the development.

Update 2: Bloomberg reports that a Verizon customer service representative who was contacted from the UK on Thursday said that it's an ongoing issue that engineers are working to address.

Update 3: The multi-network outage is related to issues at international connection partner Syniverse, according to a person familiar with the situation. The company says the estimated time of restoration is 12 hours up to 24 hours.

Tag: Verizon

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Top Rated Comments

Michael Scrip

It must have been the new logo...

?

Score: 10 Votes (Like | Disagree)

mjs916

1 week ago


I'm always curious with issues like this, do people seriously think that a vendor is just going to sit around and not work on the problem? While their networks aren't as robust as they like us to think, they are going to resolve these issues if nothing else to avoid government hassling them for causing an outage.

If you call and yell at the front line workers they can fix it immediately by pressing the “fix it now” button.

You just have to yell at them the right way for the right amount of time until they are willing to press the button.

Many try, but the correct combination of screaming and timing is elusive.

Score: 7 Votes (Like | Disagree)

Polinsky

1 week ago


This screwed me so bad yesterday in Mexico City. Carrier left us out to dry. I’m leaving Verizon over this. What I went through yesterday when this randomly happened in a random neighborhood of CDMX I will never forgive this company for.

If you read the article, you'd know that the problem affected other carriers. So, who will you switch to since many carriers were affected. And apparently, the problem is with a company that handles international calls for many carriers. Your outrage is directed at the wrong entity!

Score: 7 Votes (Like | Disagree)

vegetassj4

1 week ago

Darth Testious: Only through me can you achieve a signal greater than any WiFi.

International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (11)

Score: 6 Votes (Like | Disagree)

roar08

1 week ago

It's interesting how issues like this expose (often) deep, single points of failure (e.g. Syniverse).

Score: 6 Votes (Like | Disagree)

alexandr

1 week ago


My Apple Pay also didn’t work in Germany earlier. Thankfully I had cash on me. Is the world ending?

Yes, an Apple Pay outage is one of the signs.

Score: 5 Votes (Like | Disagree)

Read All Comments

International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (2024)

FAQs

Why is my international data not working with Verizon? ›

Tip #1 - Before traveling, ensure your device's roaming settings are turned On. If roaming settings are Off, your device may not be able to use Verizon data or voice services internationally. For iOS devices, go to Settings, Cellular, and turn on Voice and Data roaming.

Do I turn on data roaming with international plan Verizon? ›

Before you use your device while traveling, make sure your device's roaming is turned on. Roaming must be on so your device can connect to cellular networks in your destination country. For instructions to turn roaming on and off: Visit our device troubleshooters to learn how to adjust your roaming settings.

Does Verizon have roaming? ›

Domestic roaming occurs when your mobile device connects to a non-Verizon Wireless network in the United States, Puerto Rico or the US Virgin Islands. For information about roaming outside the US, refer to our International Travel FAQs.

Is Verizon down in London? ›

User reports indicate no current problems at Verizon.

What do I do if international roaming is not working? ›

Once you have confirmed that you actually can use international roaming, check your device settings to make sure that you have enabled data roaming. This can usually be found under Settings > Mobile Networks or Connections. Double-check also that airplane mode for your device has been turned off.

Why is my international plan not working? ›

Make sure Airplane mode is off. Try removing any shell, case, or skin that you have on your device. Check if service is available in the country you're visiting or the cruise you're on. Check if you have international roaming blocking active on your line.

Should data roaming be on or off when international? ›

Turn off Data Roaming to prepare for a trip

Carriers might include international roaming on select data plans without additional fees. Contact your carrier for details. If your carrier does not support Data Roaming, you can turn off Data Roaming to avoid roaming charges while you're traveling.

Do I need to call Verizon before traveling internationally? ›

We recommend that you add an international travel plan through "Manage International Services" in My Verizon or contact a Verizon Wireless representative by calling 800-922-0204 to ensure your device is ready for international travel.

Do I get charged for receiving texts while abroad with Verizon? ›

Standard text messaging charge of $0.20/message applies to messages sent and received in the Nationwide Rate and Coverage Area, except for International Text Messages, which cost $0.25/message sent and $0.20/message received, and which do not use messaging bundle allowances, unless you are on a MORE Everything plan ...

How do I check international roaming on Verizon? ›

View International Data Usage
  1. Open the. My Verizon app. .
  2. Tap the. Account tab. (at the bottom). ...
  3. Plans. .
  4. Scroll to the bottom then tap. International plans. . ...
  5. Tap the. More icon. next to the current travel plan below the desired mobile number (e.g., TravelPass, etc.).
  6. International Usage. .
  7. Tap the. More icon.

How to update roaming on Verizon? ›

To complete the Preferred Roaming List update:
  1. Call *228 from your home coverage area.
  2. When prompted, select 2 to update your phone's preferred roaming list. (This process may take up to 2 minutes.)
  3. Once completed, a confirmation message will be played, and a message will display on the phone's screen.

How do I turn on international roaming on my Verizon iPhone? ›

Apple iPhone - Turn Voice Roaming On / Off
  1. Open the. Settings app. .
  2. Navigate: Cellular. Cellular Data Options. Roaming. ...
  3. Tap the. Voice Roaming switch. to turn on or off. Voice Roaming must be on for the Data Roaming and International CDMA options to be available.
  4. Tap the. International CDMA switch. to turn on or off.

Why is my Verizon phone not working internationally? ›

Before you use your device while traveling, make sure your device's roaming is turned on. Roaming must be on so your device can connect to cellular networks in your destination country. For instructions to turn roaming on and off: Visit our device troubleshooters to learn how to adjust your roaming settings.

Does Verizon have a package for seniors? ›

Verizon's 55+ Unlimited Plan starts at $62 per month for one line or $84 monthly for two lines (plus taxes and fees).

What network is Verizon shutting down? ›

Why are we doing this? Verizon is focused on giving customers the best network and technology. For this reason, we will be retiring our 3G network by December 31, 2022. To help transition customers to 4G or 5G we are creating plans that support these devices.

How do I get my Verizon international plan to work? ›

Here's how to add TravelPass or a Monthly International Plan to your account:
  1. My Verizon website: On your International Plan page, go to Use our Trip Planner.
  2. My Verizon app: In your account, select Plans & Services. Choose a line. ...
  3. Text: Add TravelPass anytime, anywhere by texting Travel to 4004.

How do I fix my data not working abroad? ›

What can I do when my data roaming doesn't work?
  1. Restart your device as soon as you arrive abroad.
  2. Try to establish a connection with the different local networks manually through your device settings. ...
  3. Check whether the option 'data roaming' is enabled in your device settings.

Does Verizon automatically work internationally? ›

We recommend that you add an international travel plan through "Manage International Services" in My Verizon or contact a Verizon Wireless representative by calling 800-922-0204 to ensure your device is ready for international travel.

Why isn't my travel pass working with Verizon? ›

Go to settings, select cellular, then roaming, and make sure data and voice roaming are turned on. Remember, it may take up to three minutes for your phone to connect to local networks. If you experience service issues, be sure to turn your device off, then back on.

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